Refund policy

We have a 30-day return policy for defective or malfunctioning items. This means you have 30 days after receiving your item to inform us if it is broken or not working as expected.

Eligibility for Returns

To qualify for a return, your item must be broken or malfunctioning. You will also need the receipt or proof of purchase to initiate the return process.

Initiating a Return

If you encounter an issue with your product, please reach out to us immediately at restotter@gmail.com with a detailed description of the problem and any evidence of the defect (photos or videos). This will help us evaluate the issue promptly.

Approved Returns

Once your return request is accepted, we will send you a return shipping label along with detailed instructions on how and where to send your package. Please do not send your item back to us without prior approval, as it will not be accepted.

For any questions regarding the return process, please contact us at restotter@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to address the issue efficiently and ensure your satisfaction.

Non-returnable Items

We cannot accept returns for products that are not broken or malfunctioning. This includes, but is not limited to, perishable goods, custom products, personal care goods, hazardous materials, flammable liquids or gases. Sale items and gift cards are also non-returnable.

If you have concerns about your specific item, please reach out to us.

Exchanges

Due to the nature of our returns policy, exchanges are only available for items that are defective or malfunctioning. If your return is accepted, please make a separate purchase for the new item after your refund is processed.

Refunds

Upon receiving and inspecting your returned item, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Should you have any concerns regarding your refund after 15 business days from the approval date, please contact us at restotter@gmail.com.

European Union 14-Day Cooling-Off Period

For customers within the European Union, the above policy applies. You are entitled to return a defective or malfunctioning product within 30 days of receipt. The general condition and proof of purchase requirements also apply to these returns.